Help

LockerLife provides shoppers a safe and easy way to pick up their parcels at a convenient time. LockerLife has a dense network of e-Lockers across all regions in Hong Kong which allows consumers to collect parcel at ease. The e-Lockers are available in public and private estates, ferry terminals, shopping malls, and convenience stores.

Eligible Items

Can I order everything to be shipped to LockerLife?

Your items can be delivered to LockerLife if they

  • are NOT fresh products;
  • do NOT have specific storage temperature requirement;
  • are less than 10kgs; or
  • are smaller than 35 x 37 x 53 cm for standard locker and 15 x 29 x 36 cm for mini locker.Size limits vary and it depends on the specific locker that you choose. Please refer to specific size limits for each locker on LockerLife map before placing any order. Please noted that mini lockers are only available in some 7-11 store at this moment.

Note: LockerLife is unable to deliver any item that is unsafe or illegal including without limitation the following items:

  1. explosives, firearms or other offensive weapons, flammable or hazardous materials, poisonous or infectious substances, blood or blood products (whether infectious or not), dangerous or undesirable goods or all items prohibited by the International Air Transport Association, the International Civil Aviation Organization or any relevant government authority or under any applicable law or regulation;
  2. human or animal remains, memorial tablets or any items for use in religious ceremonies;
  3. live animals;
  4. credit cards, debit cards or cash cards;
  5. currency, or any bearer form negotiable instruments;
  6. personal documents issued by government authorities such as identification cards, passports, driver’s licences, birth certificates etc.;
  7. original copies of any record, drawing, document or electronic recording of which duplicates or copies have not been made and kept by you;
  8. documents containing substantial amount of confidential information;
  9. precious metals and stones;
  10. illegal narcotics or drugs.